FAQs
How long does shipping take?
We source our products globally to allow us to find the best variety of products, at competitive prices. Products with high demand will take 2-10 business days for delivery. We ship from warehouses in USA and overseas.
From USA Warehouse : 2-5 Business Days
From Overseas: 5-10 Business Days
On the individual product detail page, you will see the estimated shipping time for each product. If not shown on the page, please message or chat and we will get back to you as soon as possible.
Customer satisfaction is our number one priority so we make sure to ship the item promptly to get it delivered on time.
Customers will receive an email with tracking number once the order is shipped.
What is your return policy and procedure?
We accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)
- Orders returned without meeting the above criteria are subject to a 20% restocking fee.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
All swimwear, bodysuits, intimates, jewelry, and beauty products are final sale and non-refundable.
How can I contact you?
You can contact us by emailing support@katahumstyle.com
Will you be adding more products?
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store
How do you ensure the quality of your product?
We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.
How to order?
1. Go to the item page of the product that you would like to order.
2. Select the quantity of items that you would like to order and click “Add to Cart”
3. Click "Check Out" in the pop up window.
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"
5. Click "Continue to payment method" on the next screen
6. Then fill in your credit card information and click "complete order" to finish the transaction.